Privacy policy

1. Who we are

Afri Services & Projects operates a South African service for keeping property, lease and rental tax records. This policy explains how we handle personal information in that service. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

For any privacy question or request, contact admin@afriserviceap.co.za.

2. What information we collect

Account details: your name (or the name you give a taxpayer profile), email address and password.

Record information: the property, lease, income, expense and tax-related details you or an account holder capture — for example property addresses, tenant names on leases, rental amounts, expense categories, SARS tax reference numbers and ID numbers, and the documents you upload such as municipal statements, levy statements, bond interest certificates and medical certificates.

Service information: technical records needed to run the service securely, such as sign-in activity and error logs.

3. How we use your information

To provide the service: storing your records, organising them by tax year, calculating totals and schedules, and producing the Excel export.

To read your documents: when you upload a statement or certificate, an automated document-reading process extracts the amounts and dates so you can review them before saving. Uploaded documents are stored privately and are only used to support your records.

To keep the service secure: account authentication, access control and preventing misuse.

To communicate with you about your account and, where you have opted in, service updates.

We do not sell your personal information, and we do not use your records to market products to you.

4. Who can see your records

Your records are private to your account. Where one account holds more than one taxpayer profile, the records of each profile are kept separate within that account.

Service administrators may access records only where necessary to operate the service or to assist you with a support request. We may also disclose information where the law requires it.

5. Storage and security

Your information is stored on secured cloud infrastructure. Uploaded documents are kept in private storage that is not publicly accessible, and access to your records requires you to sign in.

While we apply reasonable technical and organisational safeguards, no system is completely secure. Please keep your password safe and tell us promptly if you suspect unauthorised access to your account.

6. How long we keep information

We keep your records while your account is active so that your tax years remain available. If you close your account, we delete your personal information and records, except where we must keep something longer by law.

7. Your rights

Under POPIA you may ask us to confirm what personal information we hold about you, to correct or delete it, or to object to certain processing. You may also ask us to update or remove a taxpayer profile and its records. Send these requests to admin@afriserviceap.co.za and we will respond within a reasonable time.

8. Changes to this policy

We may update this policy as the service changes. The current version is always available on this page.